Accessibility Statement

1. Legal framework & conformance level

This website was made accessible in accordance with Israeli accessibility law, including:

• The Equal Rights for Persons with Disabilities Law, 5758–1998;
• The Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773–2013 — including Regulation 35 on the accessibility of internet services;
• Israeli Standard SI 5568 part 1 (September 2023) — "Web Content Accessibility Guidelines: Websites accessibility", which adopts the W3C's WCAG 2.0 at Level AA with national amendments (among them: section headings required at Level AA, and text alternatives for recorded media).

Conformance level implemented: AA, as required by Regulation 35. Beyond the legal requirement, the site was designed and tested against the current edition of the guidelines — WCAG 2.2 Level AA — including target size, focus not obscured, accessible authentication and no redundant data entry.

2. Accessibility features on the site

Dedicated accessibility menu

Every page carries an accessibility menu (a fixed round button in the corner of the screen, which is also the first item in the keyboard order after the "Skip to content" link; shortcut: Alt+A, in Firefox Alt+Shift+A). It is built into the site itself — no third-party script — and offers:

• Quick profiles: low vision, colour blindness, epilepsy / flash sensitivity, attention (ADHD), dyslexia, motor / keyboard-only — each applies a bundle of adjustments in one tap;
• Text: larger and smaller text (80%–200%), letter and word spacing, line and paragraph spacing, a readable font, and left / right / centre alignment;
• Colours: high contrast (black background), light contrast (light background), grayscale, link highlighting and heading highlighting;
• Content & motion: stop all animations and flashing, hide images, show image descriptions as visible text, a reading guide, a reading mask that focuses one line, and read-aloud of the page or the selected text (in browsers that support speech);
• Navigation: a large mouse cursor, a keyboard-navigation mode with a strong focus ring, a list of the page's headings for quick jumps, and the keyboard shortcuts;
• a link to this statement, a button to report an accessibility problem, and a one-tap reset of all settings.

Your preferences are stored in your own browser only (nothing is sent to a server) and apply immediately on every page and after reloads. The menu is itself fully accessible: it can be opened, operated and closed by keyboard alone (including Esc to close), the state of every option is exposed to screen readers, and every change is announced.

Structure, navigation & screen readers

• Full keyboard navigationEvery component — menus, forms, pop-ups and the accessibility menu — is operable by keyboard alone, with a clear visible focus indicator, no keyboard traps, and a "Skip to main content" link at the top of every page.
• Semantic structure for screen readersOne main heading per page and a consistent heading hierarchy, labelled landmarks (header, main navigation, main content, footer), lists, tables with column headers, accessible names on every button and link, and alternative text for every meaningful image.
• Accessible formsThe booking and contact forms: a label for every field, required fields marked in text, specific error messages next to the field and announced to screen readers, autofill for name / phone / e-mail, and a booking confirmation that receives focus and is read out.
• Contrast, motion & zoomColour contrast of at least 4.5:1 for text and 3:1 for interface components, links in running text underlined (not colour alone), the system reduced-motion preference respected, no auto-playing media and no flashing content, and a layout that holds at 200% zoom and 320 pixels wide.
• Language & directionA bilingual site (Hebrew and English) with a correct language and direction declaration on every page, an accessible language switch, and phone numbers displayed in the correct reading direction.
• No time limitsThere are no time limits on forms and no auto-updating content; complete a booking at your own pace — or by phone or WhatsApp.

3. Service accessibility arrangements

The service is delivered remotely (phone, WhatsApp, website) and in the vehicles themselves; there is no walk-in office. Beyond making information accessible, we make sure the ride itself suits every passenger:

• Guide dogs & service animals: a person with a disability is entitled, by law and without exception, to travel in any of our vehicles accompanied by a guide dog or service dog, at no extra charge and without refusal.
• Physical assistance: our drivers are instructed to assist with boarding and alighting and with storing folding wheelchairs and medical mobility aids in the trunk — efficiently and respectfully.
• Alternative service channels: booking by voice call with a human agent, by WhatsApp message (suited to people with hearing or speech disabilities), by e-mail and through the website form; any information on this site is provided on request verbally or in another accessible format.
• Staff guidance: our drivers are briefed on accessible, respectful service to people with disabilities — patience, time and explanation, and help with luggage and mobility.

4. Reservations & parts not yet fully accessible

Despite our ongoing efforts, some areas may not yet be fully accessible. As of the last update:

• Third-party services: address auto-completion (Google Places), the embedded route map, reCAPTCHA protection and WhatsApp are maintained by external providers and may not fully meet the requirements; each has an accessible alternative on the site (free-text address entry, a text description of the route, and booking by phone or e-mail).
• Read-aloud: depends on the voices installed in your operating system and browser; on some devices a Hebrew voice may not be available.
• Older blog posts: articles published before 2026 are being checked and corrected on a rolling basis (heading structure, image descriptions); if you find a problem in a specific article, please report it.

Wherever a user encounters a component that is not accessible to them, we undertake to correct the issue as quickly as possible and, where needed, to provide an alternative accessible means of obtaining the information or service.

5. Keyboard navigation — useful shortcuts

• Tab / Shift+Tab — move forward / back between links, buttons and fields;
• Enter or Space — activate the focused control;
• Esc — close a menu, a pop-up or the accessibility menu;
• Alt+A (Firefox: Alt+Shift+A) — open the accessibility menu;
• the first Tab on any page reveals the "Skip to main content" link; the second reaches the accessibility menu.

6. Accessibility feedback & contact

Found an accessibility problem, need an accommodation, or have a suggestion? We would be glad to hear from you and to handle your request diligently. Please describe the nature of the problem, the page or component where you had difficulty, your browser and device, and a way to reach you back. You can also press "Report an accessibility problem" in the accessibility menu — a short report form opens and is sent to us directly from the site (with the page address), with WhatsApp and e-mail links beside it.